Privacy Policy | Data Security Information

1. Information We Collect

In providing comprehensive automotive repair and retail services, we collect various types of information to ensure quality service delivery and maintain professional relationships with our clients.

Personal Information

Full name and contact details (phone, email, address)
Vehicle information (make, model, year, VIN, license plate)
Service history and maintenance records
Payment information and billing details
Insurance information when applicable
Communication preferences and appointment scheduling data

Technical Information

Website usage data and cookies
IP addresses and device information
Browser type and operating system
Diagnostic data from vehicle systems

2. How We Use Your Information

Your information enables us to provide exceptional automotive services while maintaining the highest standards of customer care and operational efficiency.

Purpose	Data Used	Legal Basis
Service Delivery	Contact info, vehicle data	Contract performance
Quality Assurance	Service records, feedback	Legitimate interest
Safety Compliance	Vehicle diagnostics, repairs	Legal obligation
Customer Communication	Contact preferences	Consent

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information throughout our automotive repair and retail operations.

Security Measures

Our multi-layered security approach includes encrypted data storage, secure payment processing, restricted access controls, regular security audits, and staff training on data protection protocols.

Advanced encryption for all stored and transmitted data
Secure physical storage of paper records in locked facilities
Regular backup procedures with secure off-site storage
Access controls limiting data access to authorized personnel only
Continuous monitoring for unauthorized access attempts
Regular security assessments and vulnerability testing

4. Your Rights Under GDPR

As a data subject, you have comprehensive rights regarding your personal information under the General Data Protection Regulation and applicable privacy laws.

Individual Rights

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a structured format
Right to Object: Oppose processing based on legitimate interests
Right to Withdraw Consent: Revoke consent at any time

5. Data Retention and Disposal

We maintain your information only as long as necessary for legitimate business purposes, legal compliance, and service provision in the automotive industry.

Retention Periods

Active customer records: Duration of business relationship plus 7 years
Vehicle service history: 10 years for warranty and safety purposes
Financial records: 7 years as required by tax regulations
Marketing communications: Until consent is withdrawn
Website analytics: 24 months maximum

6. Third-Party Sharing

We carefully control information sharing to ensure your privacy while enabling essential business operations and regulatory compliance.

Parts suppliers for warranty and compatibility verification
Insurance companies when processing claims
Payment processors for secure transaction handling
Legal authorities when required by law
Professional service providers under strict confidentiality agreements

7. Cookies and Website Technology

Our website uses cookies and similar technologies to enhance user experience and provide personalized automotive services.

Essential cookies for website functionality
Analytics cookies to improve service quality
Preference cookies to remember your settings
Marketing cookies for relevant service communications

8. International Data Transfers

When transferring data internationally, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.

9. Children's Privacy

Our automotive services are designed for adults. We do not knowingly collect personal information from individuals under 16 years of age without appropriate parental consent.

10. Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through appropriate channels.